April 22, 2015 - 8:57am
May 29, 2015 - 2:30pm
YOUR BRIDGE TO A HASSLE-FREE COMMUTE THIS SUMMER.
During the University Bridge closure, Saskatoon Transit buses will be able to travel in and out of the downtown without delays all summer long. Complete information about the University Bridge Rehabilitation Project, including the history, scope of work, and answers to frequently asked questions, at saskatoon.ca/universitybridge.
Saskatoon Transit has a priority lane across the bridge during the closure. This means that all regular routes will continue uninterrupted with no schedule changes required.
Saskatoon Transit has established Direct Express Routes to access the downtown for residents of Willowgrove via route 104 and Kenderdine via route 180 during weekdays for a quick and easy commute.
This new express route offers efficient and convenient access to downtown and the University for Willowgrove residents. It begins at Addison Road and Thode Avenue and continues to downtown with limited stops on College Drive. There are two departures from #5527 at 7:18 a.m. and 7:48 a.m.
This new express route offers efficient and convenient access to downtown and the University for residents along Kenderdine Road in Erindale and Arbor Creek. It begins at Lowe Road and Nelson Road at stop #5344 and continues to Downtown with limited stops on College Drive. Departures from stop #5344 are at 7:25am and 7:55am.
Visit the Trip Planner to plan your route
A Shuttle Service (#200) will run every 15 minutes between the Downtown Terminal and Place Riel at the University of Saskatchewan using the single lane for authorized vehicles on University Bridge.
Full closure of the University Bridge (including the single lane for authorized vehicles) will occur on approximately 6 to 8 weekends throughout the summer. In this case, the Shuttle Service (#200) will run an express route via the Broadway Bridge.
Visit the Trip Planner to plan your routeNOTE: the Trip Planner will not include routing information for the alternate shuttle via Broadway that runs on full closure weekends
*During full closure weekends, some Transit users will be directed to use an alternate stop either across the street or down the block. Customer service agents will be on-hand to assist Transit riders throughout the summer, and standard Transit redirect signage will be posted at any impacted stops.
Q: Are Transit buse able to continue using Univeristy Bridge during the closure?
A: Transit buses will continue to cross the University Bridge as usual between Monday and Friday. On weekends only, Transit will offer a shuttle service (#200) every 15 minutes between the Downtown Terminal and Place Riel (University of Saskatchewan). The University Bridge will be closed to all vehicles, including Transit, for approximately 6 to 8 weekends during summer 2015 to conduct work that extends over all bridge lanes. During these weekends, the Transit shuttle (#200) between the Downtown Terminal and Place Riel will continue via Broadway Bridge.
Q: Aside from using Broadway Bridge instead of University Bridge, will the shuttle work exactly the same?
A: The shuttle via Broadway Bridge will continue to run between the Downtown Terminal and Place Riel (University of Saskatchewan) every 15 minutes. Transit riders can expect this alternate route to add about 10 minutes to their commute during times of standard traffic congestion.
Q: Will the shuttle via Broadway Bridge make stops along the route?
A: In order to minimize delays, the alternate shuttle via Broadway will only stop at the Downtown Terminal, at Broadway Avenue and 12th Street, and at Place Riel (University of Saskatchewan). This means some stops won’t be pick-up/drop-off locations for the shuttle (#200), however, they will continue to have service by other buses. Standard Transit service signage will be posted at impacted stops with directions to the next nearest stop.
Q: Will the shuttle via Broadway Bridge make stops along the route?
A: Transit customers can check to see if the alternate shuttle via Broadway is in effect by visiting either transit.saskatoon.ca/bridge or by following any of the following City social media accounts:
Additionally, Customer Service agents will be out assisting Transit riders and standard redirect signage will be posted at any impacted stops. It’s important to note that, in order to avoid undue confusion, the online Transit Trip Planner will not include routing information for the alternate shuttle via Broadway.
Been a while since you've ridden the bus? Our new website makes it easy to find the best route for you. With the launch of our new website, we've added a number of new features:
• Mobile-friendly website
• Real-time bus tracking
Real-time tracking for mobile
Trip planning for mobile
Trip planning and real-time bus tracking for desktop
April 15, 2015 - 10:45am
Saskatoon Transit has received an award from the International Association of Business Communicators (IABC), honoured with a Community Relations Excellence Award for the 2014 Transit Route Changes initiative.
“We’re thrilled to be recognized with this prestigious IABC Gold Quill Award,” says Saskatoon Transit Marketing Manager, Alysha Hille. “In 2014 we really focused on reaching our customers in the right way and making sure we were meeting their communications needs.”
In 2013, Saskatoon Transit heard from transit riders concerned they had not had the opportunity to provide input into the yearly review before transit route changes were implemented. In response, Saskatoon Transit introduced various engagement opportunities where transit riders had their say through face to face interaction, directly impacting the final proposal which was implemented in 2014.
“This process proved to be so successful that it has now become a standard customer consultation process,” says Trevor Bell, Acting Director of Saskatoon Transit. “We have shared this community relations initiative with transit organizations in other cities so that they too can integrate customer feedback into operational decisions.”
The Gold Quill Awards program recognizes business communication excellence globally, and is acknowledged as one of the most prestigious awards programs in the industry. Entries are evaluated against IABC’s standard of excellence, and the feedback from evaluators this year indicated that the standard of work in this year’s awards was some of the best seen in recent years.
February 26, 2015 - 11:07am
Saskatoon Transit now has its own website! saskatoontransit.ca is designed to enhance the ridership experience and offers a number of new features requested by riders including the launch of real-time bus tracking, improved trip planning tools and mobile-friendly access.
“Having access to real-time information has the potential to transform the ridership experience,” says Colleen McKee, Communications and Marketing Manager for Transportation and Utilities. “We know these new services will empower our current customers and we believe it will make it easier for new customers to try Transit as well.”
Real-time bus location tracking, accomplished by equipping buses with an internet-enabled GPS unit, enhances the rider experience by allowing them to monitor the location of their bus in real-time. Other new features include enhanced trip planning tools and improved access to service alert information. All of the new online services are optimized for viewing on mobile devices and tutorial videos will help guide users through the new features.
“Our customers have told us that mobile devices are the preferred technology when connecting to information about our services, especially when accessing real-time information,” says McKee. “These new services are designed to meet the needs of the connected rider and provide fast and easy access to the information they need”.
In addition to the new website, Saskatoon Transit has also launched a dedicated Transit Twitter account, @stoontransit, which will be monitored by the same customer service team that responds to telephone inquiries.
To promote the launch of saskatoontransit.ca residents can enter to win a one-month transit pass and custom designed t-shirt by visiting the new site and trying out the new trip planner. Contest details are in the announcements section on the home page.