OnDemand Transit

On-demand Transit

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NEW OnDemand service launched August 2, 2022

OnDemand Transit (ODT) is a public transit service in which customers can book their trip dynamically in real time using an app, online or calling customer service.

The primary difference between the previous service and the new ODT service is the adoption of a “stop-to-hub” versus “any stop-to-any stop” model. While the past model was seeking to provide ODT service to as many stops as possible and keep the service transfer free, it was not sustainable with a limited number of buses and city wide ODT service. With the “stop-to-hub” model, fewer stops are available, however customers within the service area are better served. Trips are more effectively pooled and bus capacity is dedicated to the four (4) neighbourhoods, ensuring riders in these areas have transit service they can rely on.

This model relies on connections to and from transit hubs in which riders can integrate their ODT trip with a fixed route. This trip integration is available on the Transit app where customers can see a complete trip plan, fixed routes and available ODT service. This “stop-to-hub” model also promotes shorter, quicker trips which will make the overall ODT service more reliable, efficient and sustainable as buses dedicated to these areas remain focused on these areas. 

Book your trip today!

Riders can book a ride using the "Saskatoon Transit OnDemand app", by calling calling Transit Customer Service from 7:00 a.m. - 7:00 p.m. at 306.975.3100. ODT service is available Monday - Friday from 6:00 a.m. - 6:00 p.m.

 

SERVICE DETAILS

Cost

Regular transit fares apply ($3.00 per trip). Fare can be purchased on your mobile phone using either the TGo or transit app, transfers and passes are also accepted. 

Service hours

Monday to Friday 6:00 a.m. – 6:00 p.m. 

  • 6:00 a.m. is the earliest pickup and 6:00 p.m. is the latest pick-up. 

Service Area

The ODT service operates from designated stops in Brighton, Rosewood, North Kensington and Blairmore to the nearest transit hub. The designated ODT stops and hubs include: 

Neighbourhood #1 Stop Location
Brighton & Rosewood 5945 Owen Manor / Wilson's Lifestyle Centre
5944 Gibson Bend / Owen Manor
5943 Brighton Gate / Gibson Bend
5948 Brighton Common / Brighton Circle
5949 Brighton Common / Underhill Way
5947 Brighton Boulevard / Dubois Link
5946 Brighton Gate / McFaul Crescent
5954 Brighton Gate / Dagnone Link
5939 Meadows Boulevard / Stilling Lane
5940 Meadows Parkway / Zimmerman Road
5941 Meadows Parkway / Costco
5942 Market Drive / Meadows Parkway
Transit Hubs Stop Location
1. Place Riel / U of S Hub 5904 Place Riel / Terminal E&S
5903 Place Riel / Terminal W&N
4166 College Drive / Campus Drive
4444 College Drive / Bottomley Avenue
5932 College Drive / Cumberland Avenue
 
2. Centre Mall / 8th Street Hub 5909 Centre Mall Terminal O/B
5556 8th Street/Jysk Store
5557 8th Street/Indigo Books
 
3. Nelson Road / Lowe Road Hub 5868 Nelson Road / Lowe Road
5344 Lowe Road / Nelson Road
  5869 Centennial Collegiate
  5775 Centennial Collegiate
  5781 Nelson / Attridge
 
4. Preston Crossing Hub 3993 Preston Crossing
3992 Preston Avenue/ Preston Crossing
Neighbourhood #2 Stop Location
North Kensington 5958 33rd Street/Elk Point Road
4094 Centennial Drive/Cockburn Crescent
3748 Centennial Drive/Childers Bend
3749 Kensington Boulevard/Centennial Drive
5703 Kensington Boulevard/Diefenbaker Drive
3750 Diefenbaker Drive/Childers Court
4211 Diefenbaker Drive/Devonshire Crescent
4208 Diefenbaker Drive / Steeves Avenue
Transit Hubs Stop Location
5. Confederation Mall Terminal Hub 5912 Confederation Terminal
4174 Superstore
 
6. Blairmore Terminal Hub 5625 Betts Avenue / Molland Lane
5664 Hart Road / Betts Avenue
5660 Hart Road / Shillington Crescent
5661 Hard Road / Bowlt Crescent
5465 Bowlt Crescent / Shaw Centre
 
Rules
  • Riders cannot travel between hubs using ODT as there are fixed transit routes to provide that service.
  • Saskatoon Transit OnDemand allows for trips from designated stops in the service areas to the nearest hub.
  • Designated stop to designated stop within the same area is allowed and hub to designated stop is as well.
  • Riders cannot travel directly on ODT from one service area to another.
  • Riders are required to transfer to regularly scheduled fixed routes at transit hubs to travel to areas not included in the service areas. 

Example trip - Brighton to downtown

  • Book and ODT trip from the closest designated bus stop in Brighton to the nearest transit hub: Nelson / Lowe, Place Riel, Preston Crossing or Centre Mall.
  • From the three hubs listed, take route 4 downtown, from Centre Mall take route 8 downtown.
Bikes

Bike racks are available on the front of all buses, they have the capacity for two bikes each. the filter option can be used during trip booking to add a bike.

Service animal / pet
  • Service animals are welcome and should be wearing their designated harness or vest.
  • Pets (non-service animals) must be in a kennel to travel on Saskatoon Tranist.

 

READY TO RIDE

Downloading the app 
  • The "Saskatoon Transit OnDemand" app is available from Google Play for Android users and the Apple Store for iOS users.
  • It is free to download. Once the app has been downloaded, it will request the rider's mobile number to activate an account. 
  • A verification code will be sent to the rider's phone number to confirm the account. 
Accessibility 

Using the “filter” function, you can add either a wheelchair or a bike to your ride options. 

Favourite locations 

Riders can set favourite locations in their user profile. 

Trip Planning

Integrated trip planning can be done in the Transit app, integrating both ODT and fixed routes. 

If OnDemand is an option near you, it will appear on the home screen with a “Request ride” button.

View the Nearby-banner screen

OnDemand is also available in Transit’s trip planner, so you’ll start seeing both A to B and multimodal trips right away.

View the Trip Planner Multimodal screen

Tap "Where to?" on the home screen and Transit will find you a route. If OnDemand is available as part of your trip, it'll appear in the app!

View the Trip Planner screen

View the Trip Details screen

Just tap the "Request OnDemand" button and you'll be connected to the Saskatoon Transit OnDemand app, where you can request your ride.

Booking a ride 
  • Riders can book a ride using the "Saskatoon Transit OnDemand app", by calling call 306.975.3100 (7:00 a.m. - 7:00 p.m.) or here
  • Requests are booked on a first come first served basis.
  • The system is continuously looking at ways to optimize and will move requests between the scheduled duties to improve efficiency and allow additional requests to be added.
  • Requests can be made up to two weeks in advance or for as soon as possible. ASAP requests are based on availability and riders will be shown the closest time to their request if there is availability.
  • A verification SMS is sent when the ride is accepted and 1 hour before scheduled pickup.   
  • There are three options when booking a trip, “arrive by,” "leave at" and “leave now” (ASAP may vary). Riders may choose the most appropriate for their travel.  
Recurring bookings 

Riders cannot have a standing pickup time. Each trip needs to be booked separately. 

Booking for someone else 

Riders may book a trip for multiple people if they are travelling together. If they are travelling independently, they must create an account to ride. 

Changing pickup location or destination 

Once the booking is made it cannot be changed via the app but can be made by calling Transit Customer Service (306.975.3100) or you can cancel and book a new trip. 

Cancelling a Trip 
  • If your trip plan changes after booking a trip, please cancel prior to the arrival time.
  • The “Cancel a Trip” option is available on the Saskatoon Transit OnDemand app. Riders can also call Transit Customer Service to cancel a trip (306.975.3100). 
Notifications
  • Vehicle arriving at pick up location - vehicle will be visible in the app at this time
  • Ride request cancelled
  • Rise request accepted
  • Scheduled pickup in around an hour (accepted requests only)

NOTE:
If you aren't able to use the app or dial in, you can also board the bus and simply tell the driver which stop you would like to visit–must be within the service area. 

 

TROUBLESHOOTING

Booking time changed, and trip cancelled
  • If a booking is made using “arrive by” the pick-up time may change to accommodate additional riders. The time selected to “arrive by” will be maintained.
  • Be prepared for pick-up at least 10 minutes before the scheduled time. The pickup window can change so it's recommended to keep an eye on the app for updates.
No trip available notification
  • Several factors could impact the availability of a trip. First, confirm the booking is during operating hours. If it is, the vehicle may be busy or temporarily offline. Try booking again in a few minutes or call Saskatoon Transit Customer Service at 360-975-3100

 

DEFINITIONS

“Stop-to-Hub”

Stop to hub means riders can travel from designated stops to the nearest transit hub thereby encouraging riders to use ODT to connect with the larger fixed route system. The hub can either be a destination or a connection point with fixed route service.

 

LEARN MORE: 
If you have questions about OnDemand Transit, give Transit Customer Service a call at 306-975-3100 or email (transit.services@saskatoon.ca).