Provides transit services information including routing, schedules, trip planning, detours, service adjustments, fares, special event services, open houses and charter services for customers at the counter, by telephone, or at other designated locations.
Processes and sells transit fare media such as tickets and bus passes using electronic debit/credit card machines, cash registers and computer programs.
Reconciles cash, credit, cheque and debit card receipts to inventory and prepares daily cash summaries and bank deposits.
Balances assigned cash float and fare media inventories to daily sales. Orders supplies, as required.
Assists with surveys and other data collection related to the Division.
Assists with the preparation and distribution of transit information including maps, schedules, promotional materials, route and schedule changes and other information.
Collects, processes, distributes and answers enquiries regarding lost property items.
Receives and documents transit complaints, commendations and enquiries.
Performs routine clerical duties such as entering data into a computer database and preparing summary statistical information.
Assists with training new staff, as required.
Performs other related duties as assigned.
Grade 12 education.
Four years' related experience, including two years’ telephone or over-the-counter customer service and two years’ cash-handling experience.
Acceptable current criminal record check upon offer of employment.
Knowledge of office principles, procedures and systems.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain effective working relationships with other employees and outside agencies.
Ability to deal courteously, effectively and tactfully with the public.
Ability to work as a team member with minimal supervision.
Ability to perform multiple tasks at one time.
Ability to understand and execute oral and written instructions.
Ability to make arithmetic calculations rapidly and accurately.
Ability to conduct cash, debit card, credit card and cheque transactions accurately.
Ability to complete specified customer service training and other appropriate courses.
Skill in the operation of modern office equipment, including a computer with Windows spreadsheet, database and word-processing software.