Saskatoon Transit and Access Transit working to resolve phone line disruptions; mobile ticketing and real-time bus locations unavailable

Saskatoon Transit and Access Transit are actively working with supporting teams to resolve disruptions caused by a widespread Microsoft system outage that has affected internal software.

Saskatoon Transit disruptions:

• Incoming phone lines.
• Real-time bus location updates on Transit and other trip-planning apps.
• Service alerts for detours or service interruptions.
• Mobile ticketing purchases are intermittently unavailable in the Transit and TGo apps. Fares already purchased in the apps remain available for use.
  • The OnDemand Transit app remains unaffected.
• The Customer Service Centre is experiencing a high volume of inquiries. Customers can contact the Saskatoon Transit Customer Service team via email at transit.services@saskatoon.ca.

Access Transit disruptions:

• Incoming phone lines
• Customers can connect with the Access Transit team via email at accesstransit@saskatoon.ca.

Despite these disruptions, the downtown Customer Service Centre remains open for physical ticket purchases.

Your patience is appreciated as this is resolved.