Access Transit
Access Transit provides on demand services to individuals who cannot take fixed route transit some or all of the time due to physical or cognitive disabilities. Access operates seven days a week including stat holidays.
We have a fleet of 28 lift equipped buses and provide trips to locations within Saskatoon’s city limits. Trips are booked up to three days in advance and riders pay the same fare using the same fare payment options as fixed-route transit. Many Access Transit customers find using both services to be very convenient to their lifestyle.
Access trips are provided on smaller, lift equipped vehicles and the drivers provide assistance from accessible door to accessible door. Drivers will assist their customers up or down no more than one step provided it is safe to do so.
Access transit is a shared ride service, not a taxi service, so trips are rarely direct from one point to another.
Pick-up Window
The pick-up window is a "0 to 20" time frame. The bus will arrive anytime from the arranged pick-up time to 20 minutes past that time. Ex: if your pick-up time is scheduled for 10:00 A.M., the bus can be there between 10:00 A.M. and 10:20 A.M.
No-Show and Late Cancellation Policy
Access Transit strives to provide efficient customer service. In an effort to do so, a No-Show and Late Cancellation policy was introduced on April 1, 2022 to help curb the high number of no-shows, cancels at the door and late cancelled trips.
No-Shows and Late Cancels will be assigned points. Accumulation of points above a certain level will result in restricted or limited use of Access Transit.
No-Show and Late Cancellation Policy
Outstanding Fare Policy
An Outstanding Fare policy will come in effect, April 1, 2022. Access Transit staff keep a record of trips that have not been paid for. Customers are able to book a trip if they have unpaid fare, but once the threshold of 8 unpaid trips is reached, service will be suspended.
