Access Transit is a specialized public transportation service that provides on-demand trips for individuals with temporary or permanent disabilities who cannot take fixed-route transit due to physical or cognitive limitations. Access operates seven days a week, including stat holidays, and has a fleet of 28 lift-equipped buses that provide trips within the city limits of Saskatoon.
Some applicants may require a mandatory attendant for medical or behavioral reasons, and those who require one will not be permitted to book trips without their direction. Companions are welcome to ride but are not medically required and are expected to pay regular fare.
Access Transit is a shared ride service that operates on a pick-up window of 0 to 20 minutes from the arranged pick-up time. The bus will arrive anytime within that window.
Access Transit has introduces a No-Show and Late Cancellation policy effective April 1, 2022, to curb the high number of no-shows and late-cancelled trips. Accumulation of points above a certain level will result in restricted or limited use of Access Transit. No-Show and Late Cancellation Policy
Additionally, Access transit staff keeps a record of trips that have not been paid, and an Outstanding Fare policy came into effect on the same date. Customers are able to book a trips with unpaid fare, but once they reach a threshold of 8 unpaid trips, their service will be suspended. Outstanding Fare Policy
Overall, Access transit provides a crucial service to individuals with disabilities in Saskatoon and aims t provide efficient customer service while also maintaining policies that ensure fair use of their services.
- Trips are booked up to three days in advance.
- Riders pay the same fare using the same fare payment options as fixed-route transit.
- Many Access Transit customers find using both fixed-route and Access services together to be very convenient to their lifestyle.
- Access drivers provide assistance from accessible door to accessible door.
- Drivers will assist customers up or down no more than one step provided it is safe to do so.
- Access transit is a shared ride service, not a taxi service, so trips are rarely direct from one point to another.